Tag: #mslocjam

Open Cafe: Enterprise 2.0 and social technology implementation and adoption #mslocjam

~ Jeff Merrell ~ 6 Comments

We are in the final three weeks of MSLOC 430 Creating & Sharing Knowledge, the course I teach in the Master’s Program in Learning & Organizational Change at Northwestern University. As we contemplate how best to move enterprises toward more valuable use of social technology (think Enterprise 2.0), several topics continue to pull at us. … Continue reading Open Cafe: Enterprise 2.0 and social technology implementation and adoption #mslocjam

Implementation of new social technology platforms #mslocjam

~ Jeff Merrell ~ 4 Comments

Key #mslocjam questions concerning implementation of social technology platforms include: How do you deal with issues related to scope? Pros/cons of going enterprise-wide vs. starting with smaller segments where there may be high energy around adoption. And if you opt for a strategy to begin with a smaller segment -- what's the right size? And … Continue reading Implementation of new social technology platforms #mslocjam

Adoption of new social technology (by individual users) #mslocjam

~ Jeff Merrell ~ 10 Comments

Key #mslocjam questions concerning adoption of social technology (by individuals) include: Every organization has individuals with different levels of comfort in adopting new social technology. How do you gauge the learning curve speed for any particular organization? What tells you that you've reached a tipping point? Road block? Do incentives have a role in motivating … Continue reading Adoption of new social technology (by individual users) #mslocjam

Formal and informal community management #mslocjam

~ Jeff Merrell ~ 5 Comments

Key #mslocjam questions concerning community management include: The Community Roundtable and others speak to the practice of community management and the important role it plays. But when in the early stages of moving toward being a more social enterprise, how do we best manage the trade-offs in committing resources to community management - e.g., formal, … Continue reading Formal and informal community management #mslocjam

Measuring activity, outcomes and value in social technology platforms #mslocjam

~ Jeff Merrell

Key #mslocjam questions concerning measurement include: Adoption and other basic usage metrics are interesting but certainly leave us wanting more. We are familiar with the work of Etienne Wenger-Traynor, Beverly Wenger-Traynor and Maarten de Laat and their evaluation framework for assessing value of communities and networks -- and this seems to move us to a … Continue reading Measuring activity, outcomes and value in social technology platforms #mslocjam