The coffee is kicking in this a.m. and I was struck by the points-of-view represented in two links shared by people I follow on Twitter. I happened to open these links in succession.
The first (shared by KM blogger Jack Vinson) is a thoughtful piece from John Bordeaux of Bordeaux Associates: On Change, or Why They Hate You. The second is a video link shared by Michelle Frisque, who I know as a graduate student in the Master’s Program in Learning & Organizational Change at Northwestern University. It’s an example of using design (and fun) to change people’s behaviors – in this case, encouraging people to take the stairs rather than an escalator.
Take a look at both. Ok: Now discuss.
Jeff Merrell 